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Symantec Articles
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- Converting your LOB tables from BasicFiles to SecureFiles format in Symantec Data Loss Prevention 14.6 and 15.x:
- Error: "ORA-28000: the account is locked" in Symantec DLP Enforce
- How to change the "protect" user password in the Oracle database for Symantec DLP
- How to default to the local database when logging in from the command line
- How to Extend Oracle tablespace (LOB_TABLESPACE, USERS, etc.) when almost full
- How to Removing Oracle Database Client Software for symantec DLP
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- Best Practice for Endpoint Agents with Antivirus Protection
- Creating a new agent attribute in Symantec DLP
- Generating agent installation packages for Symantec DLP
- How to collect the Endpoint Agent logs
- How to install the Symantec DLP Agent (Windows)
- How to remove the Symantec DLP Endpoint Agent (Mac)
- How to remove the Symantec DLP Endpoint Agent (Windows)
- How to Speed up the incident traffic from endpoint to endpoint server
- How to start DLP Agents that run on Mac endpoints
- How to troubleshoot DLP Agent status not reporting as expected on Enforce
- Troubleshoot Agents not reporting into the Enforce Console
- Troubleshooting Symantec File Reader Restarts
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- Configuring LDAP Lookup Plugins in Symantec DLP 15.5+
- Creating a new agent attribute in Symantec DLP
- Default ports used by Symantec DLP
- Disable SSLv3, TLSv1.1, and TLSv1.0 on Data Loss Prevention components
- fixing Enforce Server migration fail for three-tier environments due to "DatabaseProcessCheck"
- Generating Syslog messages from Symantec Data Loss Prevention
- How To Access DLP incidents
- How to Configure AD User login Authentication in Enforce for Data Loss Prevention 15.x and above
- How to configure the LDAP Lookup Plug-In within Symantec DLP
- How to create a report in Symantec DLP
- How To create a user role in Symantec DLP
- How to create users in Symantec DLP
- How to create, sign, and import an SSL certificate signed by a Trusted Certificate Authority
- How to create, start & stop Discover scans in Symantec DLP
- How to enable Finest level logging on DLP agents
- How to enable Syslog Logging for Symantec Data Loss Prevention
- How to export incidents in Symantec DLP
- How to filter incidents and Summarise in Symatec DLP
- How to gather a process dump using the ProcDump Tool
- How to increase the max number of incidents exported within Symantec DLP
- How To Login to the Symantec DLP Console
- How to Obtain a Broadcom/Symantec Support Site ID
- How to obtain the Symantec DLP Server Log files: location and description
- How to restart Symantec DLP services (14.6-15.0)
- How to restart Symantec DLP Services for Oracle Patching
- How To Restore the DLP Enforce Server across platforms in three-tier deployments
- How to set incident status in Symantec DLP
- How to solve Error: "Error 1802: Corrupted incident received"
- The maximum number of Agents than can be allowed to export, print or mail from Agents Summary Report or Agents Legacy Summary Report.
- What Are the Differences Between the “same” and “any” Components in Symantec DLP Rules?
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- Best Practices for Scanning Files Larger Than 30MB Using Discover
- Default ports used by Symantec DLP
- How To Access DLP incidents
- How to filter incidents and Summarise in Symatec DLP
- How To troubleshoot DLP Network Discover scan common errors
- Symantec Network Detection is not working for DLP User Groups that index the Domain Users AD Security Group
- Troubleshooting Symantec File Reader Restarts
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Netskope Articles
- Articles coming soon
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CloudKnox Articles
- Articles coming soon
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O365
- Articles coming soon
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DLP Programmes
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How To Guides
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1. Navigate to the Agent Packaging page.
Log on to the Enforce Server administration console as an administrator and navigate to the System > Agents > Agent Packaging page.
2. Select one or more DLP Agent installation files.
Browse to the folder on the Enforce Server where you copied the agent installer files:
Windows 64-bit: AgentInstall64_15_0.msi
Windows 32-bit: AgentInstall_15_0.msi
Mac 64-bit: AgentInstall_15_0.pkg
3. Select the agent version. Select an item in the Select the agent version list that matches the agent installer files you selected.
You must select 32- and 64-bit installation files that match the agent version you selected. For example, selecting a version 14.6 32-bit and a version 15.0 64-bit installation file while selecting Version 15.0 in the list is unsupported. Selecting mis-matched versions prevents agents from installing on endpoints.
4. Enter the server host name. Typically you enter the common name (CN) of the Endpoint Server host, or you can enter the IP address of the server.
Be consistent with the type of identifier you use (CN or IP). If you used the CN for the Endpoint Server when deploying it, use the same CN for the agent package. If you used an IP address to identify the Endpoint Server, use the same IP address for the agent package.
Alternatively, you can enter the CN or IP address of a load balancer server.
5. Enter the port number for the server.
The default port is 10443. Typically you do not need to change the default port unless it is already in use or intended for use by another process on the server host.
6. Add additional servers (optional).
Click the plus sign icon to add additional servers for failover.
Symantec Data Loss Prevention allots 2048 characters for Endpoint Server names. This allotment includes the characters that are used for the Endpoint Server name, port numbers, and semicolons to delimit each server. |
The first server that is listed is the primary; additional servers are secondary and provide backup if the primary is down.
See the topic “About Endpoint Server redundancy” in the Symantec Data Loss Prevention Installation Guide.
7. Enter the Endpoint tools password.
A password is required to use the Endpoint tools to administer DLP Agents. The Endpoint tools password is case-sensitive. The password is encrypted and stored in a file on the Enforce Server. You should store this password in a secure format of your own so that it can be retrieved if forgotten.
After installing agents, you can change the password on the Agent Password Management screen.
8. Re-enter the Endpoint tools password.
The system validates that the passwords match and displays a message if they do not.
9. Enter the target directory for the agent installation (Windows only).
The default installation directory for Windows 32- and 64-bit agents is %PROGRAMFILES%\Manufacturer\Endpoint Agent. Change the default path if you want to install the Windows agent to a different location on the endpoint host. You can only install the DLP Agent to an ASCII directory using English characters. Using non-English characters can prevent the DLP Agent from starting and from monitoring data in some scenarios.
Include the drive letter if you plan to change the default directory. For example, use C:\Endpoint Agent. Not including a drive letter causes the agent installation to fail. |
The target directory for the Mac agent is set by default.
10. Enter the uninstall password (optional, Windows only).
The agent uninstall password is supported for Windows agents. The uninstall password is a tamper-proof mechanism that requires a password to uninstall the DLP Agent.
The password is encrypted and stored in a file on the Enforce Server. You should store this password in a secure format of your own so that it can be retrieved if forgotten.
See the topic “About uninstallation passwords” in the Symantec Data Loss Prevention Installation Guide.
After installing agents, you can change the password on the Agent Password Management screen.
11. Re-enter the uninstall password.
The system validates that the passwords match and displays a message if they do not.
12. Click Generate Installer Packages.
This action generates the agent installer package for each platform that you selected in step 3.
If you generate more than one package the generation process may take a few minutes.
13. Save the agent package zip file.
When the agent packaging process is complete, the system prompts you to download the agent installation package. Save the zip file to the local file system. After you save the file you can navigate away from the Agent Packaging screen to complete the process.
If you generated a single agent package, the zip file is named one of the following corresponding to the agent installer you uploaded:
AgentInstaller_Win64.zip
AgentInstaller_Win32.zip
AgentInstaller_Mac64.zip
If you upload more than one agent installer, the package name is AgentInstallers.zip. In this case, the zip file contains separate zip files for each agent package for each platform you selected in step 23.
14.Install DLP Agents using the agent package.
Once you have generated and downloaded the agent package, you use it to install all agents for that platform.
See the topic “DLP Agent installation overview” in the Symantec Data Loss Prevention Installation Guide.
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