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Symantec Articles
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- Converting your LOB tables from BasicFiles to SecureFiles format in Symantec Data Loss Prevention 14.6 and 15.x:
- Error: "ORA-28000: the account is locked" in Symantec DLP Enforce
- How to change the "protect" user password in the Oracle database for Symantec DLP
- How to default to the local database when logging in from the command line
- How to Extend Oracle tablespace (LOB_TABLESPACE, USERS, etc.) when almost full
- How to Removing Oracle Database Client Software for symantec DLP
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- Best Practice for Endpoint Agents with Antivirus Protection
- Creating a new agent attribute in Symantec DLP
- Generating agent installation packages for Symantec DLP
- How to collect the Endpoint Agent logs
- How to install the Symantec DLP Agent (Windows)
- How to remove the Symantec DLP Endpoint Agent (Mac)
- How to remove the Symantec DLP Endpoint Agent (Windows)
- How to Speed up the incident traffic from endpoint to endpoint server
- How to start DLP Agents that run on Mac endpoints
- How to troubleshoot DLP Agent status not reporting as expected on Enforce
- Troubleshoot Agents not reporting into the Enforce Console
- Troubleshooting Symantec File Reader Restarts
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- Configuring LDAP Lookup Plugins in Symantec DLP 15.5+
- Creating a new agent attribute in Symantec DLP
- Default ports used by Symantec DLP
- Disable SSLv3, TLSv1.1, and TLSv1.0 on Data Loss Prevention components
- fixing Enforce Server migration fail for three-tier environments due to "DatabaseProcessCheck"
- Generating Syslog messages from Symantec Data Loss Prevention
- How To Access DLP incidents
- How to Configure AD User login Authentication in Enforce for Data Loss Prevention 15.x and above
- How to configure the LDAP Lookup Plug-In within Symantec DLP
- How to create a report in Symantec DLP
- How To create a user role in Symantec DLP
- How to create users in Symantec DLP
- How to create, sign, and import an SSL certificate signed by a Trusted Certificate Authority
- How to create, start & stop Discover scans in Symantec DLP
- How to enable Finest level logging on DLP agents
- How to enable Syslog Logging for Symantec Data Loss Prevention
- How to export incidents in Symantec DLP
- How to filter incidents and Summarise in Symatec DLP
- How to gather a process dump using the ProcDump Tool
- How to increase the max number of incidents exported within Symantec DLP
- How To Login to the Symantec DLP Console
- How to Obtain a Broadcom/Symantec Support Site ID
- How to obtain the Symantec DLP Server Log files: location and description
- How to restart Symantec DLP services (14.6-15.0)
- How to restart Symantec DLP Services for Oracle Patching
- How To Restore the DLP Enforce Server across platforms in three-tier deployments
- How to set incident status in Symantec DLP
- How to solve Error: "Error 1802: Corrupted incident received"
- The maximum number of Agents than can be allowed to export, print or mail from Agents Summary Report or Agents Legacy Summary Report.
- What Are the Differences Between the “same” and “any” Components in Symantec DLP Rules?
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- Best Practices for Scanning Files Larger Than 30MB Using Discover
- Default ports used by Symantec DLP
- How To Access DLP incidents
- How to filter incidents and Summarise in Symatec DLP
- How To troubleshoot DLP Network Discover scan common errors
- Symantec Network Detection is not working for DLP User Groups that index the Domain Users AD Security Group
- Troubleshooting Symantec File Reader Restarts
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Netskope Articles
- Articles coming soon
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CloudKnox Articles
- Articles coming soon
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O365
- Articles coming soon
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DLP Programmes
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How To Guides
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How to obtain your Broadcom Site ID
Your Support Site ID is located in the Electronic Software Delivery (ESD) email from Broadcom Software Delivery at the close of your contract or contract renewal, and is sent to the “Technical Contact” on the contract.
The ESD email contains your enterprise Site ID, contract number, and other information you need to register and download your Broadcom products.
Cannot find my Support ID
If you need help in finding your Site ID, please use the Support Site ID request Form to request your Site ID or use our Virtual Agent chat in the lower-right corner of this website.
Adding a Site ID to your profile (first-time users)
If you are a new user and need to add your Site ID to your profile on the Broadcom Support Portal, follow these steps:
- Log in to the Broadcom Support Portal at https://support.broadcom.com/user/
- Select the appropriate product division:
- Click on Case Management or Upgrade Account to request the Support Site ID.
- Fill in all the required information and select the support area. If you do not know your Site ID, please use the Support Site ID request Form to request your Site ID.
- After submitting your request, you will see the message “Thank you for upgrading! An email will be sent to your registered email address.”The request will either route to your current Site ID user administrator or if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.
Adding additional Site IDs to your profile
If you are an existing user and already have a Site ID, you can add additional Site IDs to your profile.
- Log in to the Broadcom Support Portal at https://support.broadcom.com/user/
- Select the appropriate product division:
- Click MY TOOLS > SITE ACCESS REQUEST.
- Fill in all the required information, including your Site ID and any supporting information.
The request will either route to your current Site ID user administrator or, if the Site ID does not have an active administrator, to Broadcom Customer Care. Customer Care will process your request within 24 hours or less.
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